Refund policy

Returns and Refunds

We want you to love your new movement essentials. If something isn't right, we're here to help.

Change of mind

We'd love to be as flexible as our mats, but for hygiene reasons we can't accept change of mind returns, refunds or exchanges on Movement Mats. Please choose carefully, as we don't offer change of mind returns, refunds or exchanges on our other products either.

This doesn't affect your rights under Australian Consumer Law or any other applicable consumer law. The hygiene restriction applies only to change of mind, not to faulty products.

Faulty, damaged or incorrect items

If your item arrives damaged, develops a fault, isn't as described or you receive the wrong item, email hello@foldup.com.au so we can assess the issue and help make it right.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

How to contact us about a return

Please email hello@foldup.com.au with:

1. Your order number or another proof of purchase.
2. The product you're contacting us about.
3. A short description of the issue, with photos if possible.

Please contact us before posting anything back so we can provide the correct return address and instructions. You don't need the original packaging to exercise your consumer rights.

If we confirm a fault covered by consumer guarantees, we'll cover reasonable return postage costs. Keep your postage receipt if you've paid these costs yourself.

Caring for your Movement Mat

Your Movement Mat has a soft surface, so take care around sharp or pointy objects, including pet claws. Wipe it with a damp cloth, avoid harsh chemicals and keep it out of direct sunlight when storing it.

Damage caused by misuse or accidental cuts and scratches isn't generally a manufacturing fault. Small surface marks don't necessarily mean a mat is faulty, but we'll assess each concern individually, including its effect on appearance, use and quality. This doesn't limit your consumer rights.

Gift cards

Gift cards are non-refundable, except where required by law.

Refunds

We'll let you know the outcome once we've assessed your request and, where needed, inspected the returned item.

If a refund is approved, we'll process it to your original payment method within 10 business days, unless we agree otherwise with you. Your bank or card provider may take additional time to display it.

If more than 15 business days have passed since we approved your refund, email hello@foldup.com.au and we'll follow it up.