Refund policy
Returns and Refunds
We want you to love your new movement essentials as much as we loved creating them.
Please choose carefully, as we do not offer returns, refunds or exchanges for change of mind.
This does not affect your rights under the Australian Consumer Law. If your item is faulty, damaged, defective, not as described, or you receive the wrong item, please contact us so that we can assess the issue and make it right.
If you purchased your item at a time when our 30-day money-back guarantee was advertised or offered, we will honour that guarantee in accordance with the terms that applied at the time of your purchase.
To request a return or refund, please email us at hello@foldup.com.au and include:
- your order number;
- the product you are contacting us about; and
- the reason for your request.
Items must not be sent back to us without first contacting us. We will provide instructions on how and where to send your package if a return is approved.
Please note:
We've worked really hard to create a mat that doesn't exist on the market, that provides unparalleled levels of support, using a high-quality material, with soft finishing. For the mat to be as flexible as it is, we designed it specifically with a material that is sweat-proof, non-slip, and easy to clean, but sharp or pointy objects can cause damage to the first layer of the mat. We recommend taking care with sharp objects, as returns and refunds will not be provided where damage is caused by external sharp or pointy objects.
We also opted for a smooth finish on the design of the mat. This can mean minor imperfections may show up, however this is not deemed faulty or a manufacturing fault.
Damages and issues
Please inspect your order upon receiving it and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Gift cards
Gift cards are non-refundable, except where required by law.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your refund, please contact us at hello@foldup.com.au.