Refund policy
Want a refund on your order? No problem!
We want you to love your new movement essentials, as much as we loved creating them. However, if you're not completely satisfied with your order, we offer a 30-day money-back guarantee. You have 30 days after receiving your order to request a refund. Unfortunately, international purchases are non-refundable.
To be eligible for a refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To be eligible for a refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Please note:
We've worked really hard to create a mat that doesn't exist on the market, that provides unparalleled levels of support, using a high-quality material, with soft finishing. For the mat to be as flexible as it is, we designed it specifically with a material that is sweat-proof, non-slip, and easy to clean, but any sharp objects can cause damage to the first layer of the mat. We recommend taking care with objects and returns and refunds will not be provided if damage is caused by external sharp or pointy objects.
We also opted for a smooth finish on the design of the mat. This can mean minor imperfections may show up however this is not deemed faulty or a manufacturing fault.
It's easy! Follow the steps below:
1. Send us an email at hello@foldup.com.au.
2. Please include your order number, the products you want to return and the reason for your return.
3. Once we receive your return, and it meets our T&C's, we'll process your refund.
While we offer free shipping on all Australian orders, we do not cover the cost of shipping to return items for change of mind. We will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
While we offer free shipping on all Australian orders, we do not cover the cost of shipping to return items for change of mind. We will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@foldup.com.au.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@foldup.com.au.