Frequently asked questions
Shipping
Where does foldUP deliver?
Where does foldUP deliver?
We deliver to Australia and New Zealand.
How much is delivery?
How much is delivery?
Within Australia, delivery is A$9.99 for orders under A$149. Orders A$149 and over ship free.
Delivery to New Zealand varies depending on your order, but most smaller orders cost A$40.
When will my order arrive, and how can I track it?
When will my order arrive, and how can I track it?
We dispatch orders within one business day.
Once your order is on its way, you'll receive tracking details from Australia Post. Delivery usually takes 2 to 4 business days within Australia and 6 to 12 business days to New Zealand.
If your order is taking longer than expected, email hello@foldup.com.au with your order number and we'll help you check on it.
I've changed my mind. Can I return my yoga mat?
I've changed my mind. Can I return my yoga mat?
We'd love to be as flexible as our mats, but for hygiene reasons we can't accept change of mind returns.
If your mat arrives with a fault, email hello@foldup.com.au with your order number and a photo of the issue. We'll help sort it out with a replacement, refund or other remedy in line with your rights under Australian Consumer Law. For more info, see our returns policy.
My Order
What should I do if my order is wrong or my product has a problem?
What should I do if my order is wrong or my product has a problem?
We're here to help! Email hello@foldup.com.au with your order number and a short description of what's happened.
We'll review the issue and explain the next steps. Please contact us before sending anything back.
Products
What is a Movement Mat, and what can I use it for?
What is a Movement Mat, and what can I use it for?
Our Movement Mat unfolds for yoga, Pilates, stretching and everyday movement, then folds into a compact rectangle for carrying and storage.
Unfold it at home, in the studio or wherever you make room to move.
What size is the Movement Mat, and how much does it weigh?
What size is the Movement Mat, and how much does it weigh?
Our Movement Mat measures 183 cm × 61 cm when unfolded and is 6 mm thick.
Folded, it measures approximately 36 × 31 × 6 cm. The mat itself weighs 950 g, excluding packaging.
How do I fold, carry and store my Movement Mat?
How do I fold, carry and store my Movement Mat?
Fold your Movement Mat along its fold lines into a compact rectangle. Visit our How it Works page to see a demonstration.
Once folded, it's ready to carry or pack away. Keep it out of direct sunlight when storing it.
Can I pack my Movement Mat for travel?
Can I pack my Movement Mat for travel?
Yes! Our Movement Mat folds into a compact, flat rectangle that's easy to pack alongside your other belongings. It fits in most suitcases, including carry on bags, and packs neatly without the bulky roll of a traditional mat.
At 950 g, it's ready to come along for the trip. Unfold it for a stretch, a studio session or a little movement wherever you're staying.
How thick is the Movement Mat, and how do the folds feel during use?
How thick is the Movement Mat, and how do the folds feel during use?
Our Movement Mat is 6 mm thick.
The folds are part of its design, allowing it to pack down into a compact rectangle. They're almost imperceptible during use, especially when using the smooth side. Both sides are made from the same TPE blend and feel almost identical, so it's up to your preference!
How do I clean and care for my Movement Mat?
How do I clean and care for my Movement Mat?
Wipe your Movement Mat with a damp cloth after use. Please avoid harsh chemicals, as they can affect the material.
Keep it out of direct sunlight when storing it. Sharp objects can scratch the surface, including enthusiastic dog paws, so take a little care around them. Small surface marks don't affect the mat's performance.
Can I use my Movement Mat outdoors or for sweaty sessions?
Can I use my Movement Mat outdoors or for sweaty sessions?
For outdoor movement, avoid leaving your Movement Mat in direct sunlight for more than a few hours. Taking it to the park or beach on a summer's day is what it's all about!
For sweaty sessions, the Movement Mat performs well with light to moderate perspiration. If you're a perspiration king or queen, we recommend using a mat towel, as the surface can get a little slippery when very wet.
After use, wipe your Movement Mat with a damp cloth and follow our care instructions.
What is the Movement Mat made from?
What is the Movement Mat made from?
Our Movement Mat is made from a recyclable and PVC free thermoplastic elastomer (TPE) blend.
Does the Movement Mat fit the Everyday Bag?
Does the Movement Mat fit the Everyday Bag?
Yes! Our Everyday Bag is designed to carry a folded Movement Mat.
Can I recycle my Movement Mat?
Can I recycle my Movement Mat?
Yes! When your foldUP Movement Mat reaches the end of its life, you can return it to us for recycling through TerraCycle.
Email hello@foldup.com.au first and we'll send you the return instructions. You cover postage to us, and we'll cover the recycling cost.
We collect returned Movement Mats in a TerraCycle recycling box and send it off once it's full, so recycling may take a little while. Once the batch containing your Movement Mat has been recycled, we'll email you proof.
Wholesale
Can I buy Movement Mats in bulk or stock them in my business?
Can I buy Movement Mats in bulk or stock them in my business?
Looking for Movement Mats for your studio, team or shop? We'd love to hear from you!
Email hello@foldup.com.au with the quantity you have in mind and your delivery location, and we can discuss the options.